🔄RETURN AND REFUND POLICY

We want you to love your purchase! If you're not completely satisfied, here’s how returns work:

✅ Returns Accepted If:

1️⃣ DAMAGED OR DEFECTIVE PRODUCT:

• If you receive a damaged or defective product, we will offer a free replacement or full refund.

• You must contact us within 7 days of delivery with photos of the defect.

• We will cover return shipping costs if the issue is from our side.

 

2️⃣ WRONG ITEM RECEIVED:

If we sent the wrong item, we will send the correct item at no additional cost.

 

❌ Returns Not Accepted If:

• The product has been used or damaged by the customer.

• The customer changed their mind after purchase.

 

📩 HOW TO REQUEST A RETURN:

1️⃣ Email us at hello@petvogue-shop.com with your order number and photos of the issue.

2️⃣ We will review your request and provide return instructions if eligible.

3️⃣ Once we receive your return, we will issue a refund within 5-7 business days.